Privacy Policy
Introduction
For Keeps ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, forkeeps.com.au.
Information We Collect
Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and other contact details when you contact us, subscribe to our newsletter, or make a purchase.
Usage Data: We automatically collect information about your interaction with our website, including IP addresses, browser types, referring URLs, pages viewed, and the dates/times of your visits.
How We Use Your Information
We use the information we collect for various purposes, including:
To provide and maintain our services
To process transactions and send you related information, including purchase confirmations and invoices
To communicate with you, including responding to your comments, questions, and requests, and providing customer service
To send you technical notices, updates, security alerts, and support/administrative messages
To personalize and improve our services and to deliver content and advertisements
Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Your Rights
Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. To exercise these rights, please contact us at team@forkeeps.com.au.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
team@forkeeps.com.au
1800 453 377
Terms and conditions of our agreement:
1. You have been informed that a variation of colour and form can be expected.
2. We cannot assume liability for any damages to your flowers prior to their delivery to us.
3. Unless otherwise requested, some damaged flowers may be replaced. Added cost of replacement flowers may be charged to you at our discretion. We will advise you before replacing flowers at your cost.
4. You agree to allow our designers to create your keepsake using their best judgment and discretion, based on your selections of frame size, mat board colour, etc. The design will vary with the uniqueness of each bouquet.
5. You understand that every component is hand-made and customized to your requirements. As a result, there can be minor imperfections. In the event we agree to minimise imperfections or undertake any repairs you are responsible for return and pickup of your item.
6. Once your keepsake has been completed, any changes or alterations you may desire will be charged to you, including the cost of materials, labour and shipping.
7. For KeepsTM or its agents will not be held responsible for any loss outside of its control including loss by fire, theft, flood, electrical failure or any like event. For KeepsTM will, at its cost, replace any damaged or lost flowers resulting other than such event and will pay for all reasonable costs associated with replacement of items provided by you.
8. For KeepsTM guarantees your keepsake for a period of 2 years against insect damage.
9. To minimise harm, your display must be kept out of direct light and away from extreme heat, cold and moisture.
10. There is a natural aging to all preserved flowers and over time they will become more subdued and antique-like in appearance.
11. In the event of a repair or warranty claim you are responsible for the return and pick up of the item.
12. You understand that your finished item contains fragile naturally formed material that occasionally may have small pieces dislodged.
13. All glassware contain imperfections and bubbles in the glass. Where possible, we will move these imperfections to the back of the display.
14. Where flowers and foliage are supplied to us, preserved or dried, we will do our best to ensure their durability. However, we do not know how these have been treated and, as a result, cannot guarantee their longevity.
15. For Keeps reserves the right to take and use photos of your completed item(s) to use for marketing and promotional purposes, including posting to social media.
Accessories
16. Accessories and/ or photographs to be included in the keepsake must be received within 4 weeks of choosing your display. If these items are not supplied within 4 weeks of choosing your display work on your item will cease and storage fees will commence.
17. Engraving/plaque inscription and fonts must be finalised at the time of choosing your display.
Payments
18. All deposits and progress payments are non-refundable. Your payment schedule will be as follows:
a) Prior to the delivery of your flowers a deposit of $330 per bouquet / arrangement or $110 for the first flower then $33 per flower thereafter for loose flowers is required.
b) 8 weeks after the receipt of your flowers a progress payment is due for the same value as the deposit.
c) 14 weeks after the receipt of your flowers a further progress payment is due of 50% of your balance.
d) On your completion date, final payment is due.
19. If a payment is not made by the due date, work on your item will cease and storage fees will commence.
20. You agree to pay all legal costs associated with the recovery of any and all unpaid amounts.
Collection
21. When you have chosen your final design a completion date will be provided, by which time your final payment will be due and your display will be ready to be picked up or delivered.
22. All completed items must be collected within 30 days of notification. After the 30 days’ notice has expired, our standard storage fees will apply. If uncollected within 90 days, they may be disposed of under the Uncollected Goods Act 1995.
Storage
23. If at any point we need to store your goods, they will be subject to a storage fee of $11.00 per display per week.
Contact Us
If you have any questions about these Terms, please contact us at:
team@forkeeps.com.au
1800 453 377
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