SYDNEY | AUSTRALIA
Care tips
How to care for your Keepsake Box
• The items inside your box are extremely fragile, so please handle it carefully when moving.
• When closing the lid, lower it gently — avoid letting it slam shut.
Your display is atmospherically sealed, not vacuum-sealed, meaning it can be affected by extreme temperature and moisture changes. To protect it:
• DO NOT STORE in direct sunlight (this can cause fading and deterioration).
• DO NOT STORE against an outside wall (temperature fluctuations may impact preservation).
• DO NOT STORE in moisture-prone areas (e.g., bathrooms, laundry rooms, or near humidifiers).
• Use a clean, lint-free cloth with a little water to gently wipe the outside of the box.
• For the inside, clean with a dry cloth only—avoid any moisture inside the box.
Your flowers are guaranteed against insect activity for two years from the completion date.
• If you notice any insect activity within this period, we will re-fumigate it for free.
• After two years, we recommend re-fumigation for a small fee to ensure long-term protection
How to care for your Candleholder
• When moving your Candle Holder, please handle it with care, as the items inside are extremely fragile.
• Avoid exposing your display to extremes of heat, light, or moisture — while your flowers are preserved, they are still a natural product and require proper care to maintain their beauty.
• Use a lint-free cloth with water to gently clean the exterior of your display.
• Avoid harsh chemicals or abrasive cleaners, as they may cause damage.
How to care for your Clear Display
• When moving your display, please handle it with care as the items inside are extremely fragile.
• Avoid exposing your display to extremes of heat, light, or moisture — while your flowers are preserved, they are still a natural product and require proper care to maintain their beauty.
• Use a lint-free cloth with water to gently clean the display.
• If needed, you may use Perspex cleaner, but please note that some cleaners can be harsh and may cause minor scratches.
Your Perspex box is guaranteed against insect activity for two years from its completion date.
If you notice any insect activity within this period, we will re-fumigate it for free.
How to care for your Frame + Hanging Tips
To keep your frame looking its best, we recommend using a clean, glass-specific microfiber cloth and water.
• Ensure the cloth is free of dust or debris to avoid scratches.
• Lightly spray water onto the cloth (not directly on the glass).
• Wipe the glass gently from left to right for a streak-free finish.
Your frame is guaranteed against insect activity for two years from its completion date. (Check the care label on the back for exact dates.)
• If you notice any insect activity within this period, we will re-fumigate it for free.
• After two years, we recommend re-fumigation by us for a small fee to ensure long-term protection.
Your frame is atmospherically sealed, not vacuum-sealed, meaning it can be affected by extreme temperature and moisture changes. To protect it:
• DO NOT HANG in direct sunlight (this can cause fading and deterioration).
• DO NOT HANG on an outside wall (a wall that backs onto the exterior of your home, as temperature fluctuations may impact the preservation).
• DO NOT HANG in moisture-prone areas (e.g., bathrooms, kitchens, or near humidifiers).
Your frame is heavier than a standard picture frame, so it’s important to:
• Use a wall stud for added support
• Install an appropriate gyprock hook that can bear the frame’s weight.
